Pumpsandpartsonline.com will provide free ground shipping to anywhere in the United States. If you need faster shipping please call 1-800-536-PUMP (7867).
Pumpsandpartsonline.com maintains an industry standard return policy. Please review the following guidelines and policies.
FOR PUMPS and MOTOR ASSEMBLIES
If the pump is not used and still has its original packaging you may return it within the applicable time frame by following the guidelines below. There may be a 15% restocking fee for all returned goods. (Pumps that have been installed or used cannot be returned, other than if you require a warranty assessment on a pump. (If the Pump is used we cannot accept it back as a return unless there is a problem with the pump.
PARTS and REPAIR KITS
Parts and repair kits are not returnable. Parts sales are final.
If you have any other questions, please contact us at 1-800-536-PUMP (7867). We hope you understand that these policies initiated by the manufacturer. We will, however, insure that you are ultimately 100% satisfied with your purchase.
Authorization: All returns, regardless of reason, MUST be authorized first by contacting our Customer Service Department : 1-800-536-PUMP To return a product, you must obtain a RMA (Return Merchandise Authorization) number. There is a limit of fifteen (15) calendar days for you to be eligible to contact us to return a product. If these fifteen days have passed, we are no longer able to accept any returns. If a product is defective, please contact the manufacturer of the product for repair and service issues. If you have any other questions, please contact our Customer Service Department at 1-800-536-PUMP for more information. Please have your order number ready, if available.
Damaged During Shipping: If your product was damaged during shipping, please contact us immediately and we will issue a pickup free of charge as long as the product or products are still in the original packing materials. Afterwards, a claim will be filed by our Customer Service Department with the carrier. Please note that every shipment is fully insured and that is all included in the shipping and handling quote. If you find that there is damage on the outer are of the shipping box, please have the carrier make a note of it. You may choose to receive a refund or exchange. However, if you request a refund, a 15% restocking fee may apply.
Defective Merchandise: Every product we carry, includes a manufacturer”s warranty. However, if you receive a defective product, we will issue an exchange as long as you contact us within fifteen days of receiving it. If we no longer carry this unit, we can only forward you to the product”s manufacturer for repair.
Exclusions: We do not offer exchanges on these products. We will assist you in contacting the manufacturer for repairs. Please contact our Customer Service Department at 1-800-536-PUMP for more information.
PRICE CHANGE POLICY
Pumpsandpartsonline.com reserves the right to change prices without notice, prior to order confirmation. (Pumpsandpartsonline.com reserves the right to correct prices, after order confirmation, after notifying you. (If an order is processed with an incorrect pricing you will be notified of the correct price and your order will be shipped only after that price change is approved by you. (Orders will only be shipped if pricing is approved by management. (All listed prices on this website are subject to this approval. (Notification is not required if the price is correct. (Manufacturers are constantly updating their product lines and eliminating older models. Should you learn of a new model on the market which is not listed in our catalog, please contact us at 1-800-536-PUMP for your best quote. In addition, manufacturers are continuously changing their cost prices. When prices are lowered, we will pass the savings on to you.
Orders on our website can be paid with Visa, MasterCard, American Express, and Discover. eCheck and Debit card are also accepted. Credit Cards will be billed to Cardinal Pump Company.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Changes to this Policy
We may make changes to this privacy notice from time to time. You may check back on this page at any time to see our current policy.